Frequently Asked Questions

The NDIS is a government initiative that provides support to Australians with disabilities, helping them access necessary services and achieve their goals.

To be eligible, you must be under 65 years old, be an Australian citizen or permanent resident, and have a permanent and significant disability that affects your ability to participate in everyday activities.

You can apply for NDIS support by visiting the NDIS website or contacting Good Care directly for assistance with the application process.

NDIS plans are typically reviewed annually, but participants can request a review at any time if their circumstances change or if they feel their needs are not being met.

If you are not satisfied with your NDIS plan, you can request a review. This can be done through the NDIS website or by contacting their customer service. You can also appeal decisions through the Administrative Appeals Tribunal (AAT) if necessary.

There are three types of plans available:

• Standard Plan : A typical plan for most participants, focusing on reasonable and necessary supports.
• Capacity Building Plan : A plan that emphasises building skills and independence over time.
• Core Supports Plan : A plan that focuses on essential daily living supports.

Participants can manage their NDIS funding in several ways:

• Agency-managed : The NDIS manages the funding and pays providers directly.
• Plan-managed : A plan manager handles the funding and payments on behalf of the participant.
• Self-managed : Participants manage their own funding and pay providers directly.

Good Care offers personalised support to individuals with disabilities through a range of services, including daily living assistance, allied health support, and tailored care plans. Our focus is on helping clients achieve their developmental goals and live independently.

Yes, Good Care is a registered NDIS service provider. We comply with all NDIS standards and guidelines to ensure you receive high-quality, reliable support.

Getting started is simple. Contact us to schedule an initial consultation where we will assess your needs and goals. From there, we’ll work with you to create a personalised care plan tailored to your specific requirements.

To become an NDIS participant, you must first be approved by the National Disability Insurance Agency (NDIA). Once you’re eligible, we will help guide you through the process and develop a personalised plan to ensure you get the right support for your needs.

Yes, Good Care provides 24/7 emergency support. Our dedicated team is always prepared to offer the care and assistance you need during urgent situations.

It’s recommended to have a clear plan outlining your goals and support needs to facilitate effective communication and ensure you receive appropriate services.

Good Care adheres to NDIS quality and safety standards, ensuring that all services provided meet the necessary guidelines for participant support.

A Support Coordinator is a professional who helps NDIS participants implement their plans. They assist in connecting participants with services and supports, helping them navigate the NDIS system, and ensuring they achieve their goals.

• Plan Implementation: Assisting participants in understanding and implementing their NDIS plans.
• Connecting Services: Linking participants with appropriate service providers and supports.
• Capacity Building: Helping participants build their skills and confidence to manage their own supports in the future.
• Problem Solving: Addressing any issues that arise with service delivery or accessing supports.

The frequency of meetings with your Support Coordinator can vary based on your needs and preferences. Some participants may meet weekly, while others may meet monthly or as needed.

Yes, you can change your Support Coordinator if you feel that your current one is not meeting your needs. It’s important to communicate your concerns and find someone who is a better fit for you.

You should expect your Support Coordinator to be professional, responsive, and supportive. They should help you understand your NDIS plan, connect you with services, and assist you in achieving your goals.

If you encounter issues with your Support Coordinator, try discussing your concerns with them first. If the issue persists, you can escalate it to their organisation or the NDIS Quality and Safeguards Commission.

When selecting a Support Coordinator, consider the following:

• Experience and Qualifications: Look for someone with relevant experience and qualifications in disability support.
• Understanding of Your Needs: Choose someone who understands your specific needs and goals.
• Communication Style: Ensure their communication style aligns with your preferences.
• Availability: Check their availability to ensure they can provide the support you need.

Support Independent Living (SIL) is a service designed to assist individuals with disabilities to live independently in their own homes or in shared accommodation. It provides support tailored to the individual's needs, helping them manage daily activities and enhance their quality of life.

To access SIL services, individuals typically need to go through an assessment process, which may involve:

a. Applying for funding through the NDIS or other relevant programs.

b. Participating in an assessment to determine the level of support required.

c. Choosing a registered SIL provider that meets your needs.

Eligibility for SIL services typically includes individuals with disabilities who require assistance with daily living activities. This may include people with physical, intellectual, or sensory disabilities. Eligibility criteria can vary based on funding sources, such as the National Disability Insurance Scheme (NDIS) in Australia.

SIL services can include a range of supports, such as:

• Personal care (bathing, dressing, grooming)
• Meal preparation and nutrition support
• Household tasks (cleaning, laundry)
• Assistance with medication management
• Social and community participation
• Skill development for independent living

Yes, SIL services can be provided in rural or remote areas, although availability may vary based on the provider and local resources. Some providers may offer flexible arrangements, such as outreach services or tele-health support, to accommodate individuals living in less accessible locations.

Yes, SIL services are highly customisable. Support plans are developed based on individual assessments, preferences, and goals, ensuring that the support provided aligns with the person's lifestyle and aspirations.

Yes, SIL services can be provided in shared living arrangements, where individuals with similar support needs live together. This setup can promote social interaction and reduce living costs while still receiving the necessary support.

Short-term accommodation, often referred to as respite care, provides temporary care for individuals with disabilities or special needs. It allows caregivers a break while ensuring that the individual receives appropriate support and care.

Eligibility for respite care typically includes individuals with disabilities, chronic illnesses, or those requiring additional support. Specific eligibility criteria may vary by service provider and location.

The duration of stay can vary, but it usually ranges from a few days to several weeks, depending on the individual's needs and the policies of the service provider.

Services may include personal care, assistance with daily living activities, recreational activities, and social support. Some facilities may also offer specialised care based on individual needs.

Respite care facilities often offer a range of activities, including arts and crafts, games, outdoor activities, and social events. The availability of activities may depend on the facility and the needs of the residents.

While you may not be able to choose specific staff members, many facilities allow you to meet the caregivers beforehand and discuss any preferences or concerns regarding care.

Yes, some facilities offer specialised respite care for individuals with specific conditions, such as dementia, autism, or physical disabilities. Researching providers that cater to specific needs can be beneficial.

Medium Term Accommodation refers to rental housing options that are typically available for a duration of one month to six months. This type of accommodation is ideal for individuals or families who need a place to stay for a temporary period, such as those relocating for work, students, or people in transition.

Eligibility for MTA can vary by provider, but generally, it is available to anyone in need of temporary housing. This includes professionals on short-term assignments, students, and individuals undergoing life transitions.

MTA properties often come furnished and may include amenities such as:

• Kitchen appliances and utensils
• Laundry facilities
• Internet access
• Utilities (water, electricity, gas) included in the rent
• Basic furniture (bed, sofa, dining table)

Pet policies vary by property. Some MTA options may allow pets, while others may have restrictions or require additional deposits. Always check the specific property’s pet policy before booking.

MTA options can include a variety of property types, such as:

• Apartments
• Houses
• Townhouses
• Shared accommodations
• Serviced apartments

To ensure the safety of a property, consider the following:

• Research the neighbourhood and its safety ratings.
• Read reviews from previous tenants.
• Check for security features such as locks, alarms, and lighting.
• Visit the property in person if possible before booking.

The typical length of stay for Medium Term Accommodation ranges from one month to six months, but some providers may offer flexibility for longer or shorter stays depending on availability.

SDA refers to housing designed for individuals with disabilities who require specialised support. It includes features that cater to the needs of residents, such as wheelchair access, modified bathrooms, and other assistive technologies.

SDA is categorised into different design categories based on the level of support and accessibility required. These categories include:

• Improved Liveability : For individuals with a moderate level of support needs.
• Fully Accessible : For individuals who require full accessibility features.
• Robust : For individuals with high support needs who may require additional safety features.
• High Physical Support : For individuals who need significant physical support and assistance.

To apply for SDA funding, you need to have an NDIS plan in place. During your planning meeting, discuss your housing needs and request SDA funding. You may need to provide evidence of your disability and support requirements.

The duration of your stay in SDA can vary based on your individual needs and circumstances. As long as you continue to meet the eligibility criteria and your NDIS plan includes SDA funding, you can remain in the accommodation.

When considering an SDA property, assess the following:

• Accessibility Features : Ensure the property has the necessary accessibility features for your needs.
• Location : Consider proximity to support services, community resources, and transportation.
• Support Services : Verify what support services are available and if they align with your requirements.

SDA properties are classified into several design categories based on the level of support and accessibility features they provide. These categories include:

• Improved Liveability : Designed for individuals with a moderate level of support needs, featuring some accessibility modifications.
• Fully Accessible : Suitable for individuals who require full accessibility features, including wheelchair access and other modifications.
• Robust : Designed for individuals with high support needs, incorporating additional safety features and durability.
• High Physical Support : Tailored for individuals who need significant physical support, including specialised equipment and assistance.

SDA availability varies by region depending on demand and infrastructure. It's important to consult with your NDIS planner or local service providers to determine the availability of SDA properties in your preferred location.