1300 390 966
info@goodcare.au

Privacy Policy

This Privacy Policy applies to all personal information collected by Good Care (ABN: 16 633 945 187), a registered NDIS service provider, via the website located at goodcare.au. This Privacy Policy operates in addition to the Terms and Conditions of our website.

Consent

By using our website, users agree that they consent to:

  • The conditions set out in this Privacy Policy; and
  • The collection, use, and retention of the data outlined in this Privacy Policy.

What is “personal information”?

Under the Privacy Act 1988 (Cth), “personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable:

  • Whether the information or opinion is true or not; and
  • Whether the information or opinion is recorded in a material form or not.

Information that does not reveal your identity or cannot reasonably be used to identify you is generally not considered personal information under this policy.

What information do we collect?

The type of personal information we collect depends on how you use our website and services. This may include:

  • Your name
  • Email address
  • Contact number
  • Any additional information voluntarily provided via forms, messages, or service inquiries

How we collect your personal information

We collect personal information when you:

  • Input details into forms on our website
  • Contact us via email or phone
  • Interact with us through service requests or enquiries

We also use cookies to gather data that helps us understand how our website is used and to improve your browsing experience. Cookies do not typically identify you personally.

Purpose of collection

We collect personal information in order to:

  • Deliver our NDIS and related services effectively
  • Provide the best experience through our website and communications
  • Respond to enquiries and service requests
  • Send occasional updates or service-related information

We may share personal information with trusted service providers who help us operate our website or deliver services. Access to your data is restricted to personnel who need it to perform their duties. By using our website, you consent to receive direct communications from Good Care. These may include updates and service-related information that you would reasonably expect from an NDIS provider. You will always be given the opportunity to opt-out of these communications.

Access and correction

In accordance with the Australian Privacy Principles (APPs):

  • APP 12 allows you to access the personal information we hold about you
  • APP 13 allows you to correct any inaccurate, incomplete, or out-of-date personal information

Complaint procedure

If you have a concern or complaint about how we handle your personal information, please contact us. We take all complaints seriously and will aim to resolve your concern quickly and fairly. If you remain dissatisfied, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC).

Overseas disclosure

Good Care does not share personal information with overseas recipients unless you explicitly request us to do so. If such a request is made, please note that:

  • The overseas recipient may not be bound by Australian privacy laws
  • We are not liable for how your data is handled by that recipient

Contact us about privacy

If you have any questions, would like access to your personal information, or wish to lodge a complaint, please contact us at : info@goodcare.au , 1300 390 966